Terms & Privacy

Terms of Service

By using Grasshopper Capture, you agree to these terms.

Grasshopper Capture is a product of PerfSpot LLC.

What you can do:

• Use our service for legitimate customer support purposes
• Create recording links for customers to submit screen recordings
• Download and manage your recordings

What you can't do:

• Upload malicious or illegal content
• Access other users' recordings or data
• Use the service for spam or harassment

Your responsibilities:

• Keep your account credentials secure
• You own your recordings and data
• We can store and process recordings to provide the service

Our liability:

We provide the service "as is." To the maximum extent permitted by law, PerfSpot LLC and its operators are not liable for any damages, losses, missed payments, data loss, or other consequences arising from your use of the service. You use Grasshopper Capture at your own risk.

Assignment:

We may transfer or assign these terms and our rights and obligations under them, at any time, to any affiliate, acquirer, or successor. You may not assign your rights under these terms without our written consent.

Governing law and venue:

These terms are governed by the laws of the State of Delaware. Any disputes will be resolved in the state or federal courts located in Delaware.

Privacy Policy

Information we collect:

For Regular Users:

• Account info: Name, email, profile picture from Google/Microsoft login
• Recordings: Screen recordings uploaded by customers
• Usage data: Basic usage statistics for service improvement

For Crisp Plugin Users:

• System accounts: Automatically created accounts linked to your Crisp website ID
• Recordings: Screen recordings submitted by your customers through Crisp chat links
• Plugin settings: Notification preferences and plugin configuration
• No personal login data: No Google/Microsoft account information collected

How we use it:

• Provide and maintain the recording service
• Authenticate your account (regular users) or link to your Crisp website (plugin users)
• Store and organize recordings for your team
• Send notifications when new recordings are submitted (if enabled)
• Improve our service

Data security:

• Recordings stored in encrypted cloud storage
• HTTPS encryption for all data transmission
• Limited access to authorized personnel only
• Secure UUID-based links that are not guessable

Data sharing:

We don't sell your data. We only share it:

• With your consent
• To comply with legal obligations
• With service providers under strict confidentiality
• Crisp integration: Recording notifications are sent back to your Crisp chat conversations

Your rights:

Regular Users:

• Access, correct, or delete your data
• Export your recordings
• Delete your account anytime through the dashboard

Crisp Plugin Users:

• Request access to recordings associated with your Crisp website
• Request deletion of specific recordings
• Disable the plugin to stop new recording collection
• Note: System accounts cannot be directly accessed as they lack traditional login credentials

Data retention:

• Screen recordings: Automatically deleted after 30 days for all users
• Regular account info: Until you delete your account
• Crisp system accounts: Until plugin is uninstalled or deletion is requested
• Plugin settings: Until plugin is uninstalled
• Usage logs: Up to 12 months

Crisp-specific practices:

• Automatic account creation: Accounts are created automatically when you install the Crisp plugin
• No personal authentication: Crisp users don't need to log in to Grasshopper Capture directly
• Organized by customer: All recordings are automatically organized by customer and date
• Chat integration: Recordings are posted directly to your Crisp conversations

We use session cookies for login (regular users only). No tracking cookies. This service is not for children under 13.

Contact

Questions? Head to our support page to reach us.

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