Legal

Terms of Service

By using Customer Support Recording, you agree to these terms:

What you can do:

• Use our service for legitimate customer support purposes
• Create recording links for customers to submit screen recordings
• Download and manage your recordings

What you can't do:

• Upload malicious or illegal content
• Access other users' recordings or data
• Use the service for spam or harassment

Your responsibilities:

• Keep your account credentials secure
• You own your recordings and data
• We can store and process recordings to provide the service

We provide the service "as is" and limit our liability to the maximum extent permitted by law.

Privacy Policy

Information we collect:

• Account info: Name, email, profile picture from Google/Microsoft login
• Recordings: Screen recordings uploaded by customers
• Usage data: Basic usage statistics for service improvement

How we use it:

• Provide and maintain the recording service
• Authenticate your account
• Store and organize recordings for your team
• Improve our service

Data security:

• Recordings stored in encrypted cloud storage
• HTTPS encryption for all data transmission
• Limited access to authorized personnel only

Data sharing:

We don't sell your data. We only share it:

• With your consent
• To comply with legal obligations
• With service providers under strict confidentiality

Your rights:

• Access, correct, or delete your data
• Export your recordings
• Delete your account anytime

Data retention:

• Account info: Until you delete your account
• Recordings: Until you delete them
• Usage logs: Up to 12 months

We use session cookies for login. No tracking cookies. This service is not for children under 13.

Contact

Questions? Email us at [email protected] or use the support chat.