GrasshopperCapture
Customer support recording: see what customers see
Transform customer support with visual communication. Let customers record their screens to show issues instead of struggling to describe them in words.
Customer support challenges
Traditional support tickets create frustration for everyone.
Unclear issue descriptions
"It's not working" — what exactly isn't working? Where? When?
Endless email chains
Multiple back-and-forth messages trying to understand the problem.
Long resolution times
Days or weeks to resolve issues that could be fixed in minutes.
High support costs
Expensive agent time spent on clarification instead of solving problems.
Visual customer support: the game changer
See exactly what customers are experiencing with screen recordings.
Visual issue documentation
Customers record their screen to show exactly what's happening, eliminating guesswork.
Instant clarity
Support agents immediately understand the issue without lengthy explanations.
Better customer experience
Customers feel heard and understood when they can show their problems visually.
Reduced support costs
Faster resolutions mean fewer agent hours per ticket and lower support costs.
Customer support use cases
Perfect for any business providing customer support.
Software support
Help customers with software issues, bugs, and feature questions.
- Application crashes and errors
- Feature usage guidance
- Account setup problems
- Integration troubleshooting
E-commerce support
Resolve checkout issues, account problems, and website navigation.
- Checkout process errors
- Payment gateway issues
- Account access problems
- Product page issues
Educational platforms
Support students and educators with platform navigation and technical issues.
- Course access problems
- Video playback issues
- Assignment submission errors
- Grade viewing problems
Healthcare tech
Support healthcare professionals with patient management systems.
- EMR system issues
- Appointment booking problems
- Patient portal errors
- Billing system troubles
How customer support recording works
Simple for customers, powerful for support teams.
Customer needs help
Customer encounters an issue and needs support assistance.
Share recording link
Support agent sends a secure recording link to the customer.
Customer records issue
Customer records their screen showing the problem in real-time.
Agent reviews & resolves
Support agent sees exactly what happened and provides a targeted solution.
Customer support features
Everything you need for visual customer support.
Shareable support links
Create unique recording links for each support ticket or customer.
Instant notifications
Get notified immediately when customers submit screen recordings.
Secure & compliant
Enterprise-grade security with encryption and compliance features.
Organized dashboard
Manage all support recordings in one organized, searchable dashboard.
Export & integration
Download recordings or integrate with existing support tools.
Support analytics
Track resolution times and customer satisfaction metrics.
Industry-specific solutions
Tailored support recording for your industry.
Financial services
Help customers with banking apps, investment platforms, and financial tools.
Healthcare
Support healthcare providers with EMR systems and patient management tools.
Education
Help students and educators with learning management systems.
Enterprise
Support employees with internal tools and business applications.
What support teams say
Real results from customer support teams.
"Our average resolution time dropped from 2 days to 4 hours. Customers love being able to show us exactly what's wrong instead of trying to describe it."
"Screen recordings eliminated 90% of the confusion in our support tickets. We can see exactly what customers are experiencing and provide precise solutions."
"Customer satisfaction scores increased by 35% after implementing visual support. Customers feel more understood and get help faster."
Transform your customer support today
Join thousands of support teams providing faster, better customer service.