Crisp Plugin Documentation
The Grasshopper Capture plugin for Crisp transforms your customer support by enabling visual problem-solving. Instead of relying on text descriptions, your customers can show you exactly what they're experiencing through secure screen recordings.
Create secure recording links directly from your Crisp chat interface with a single button click.
No downloads required - customers record directly in their web browser using modern screen capture APIs.
Recordings are automatically posted back to your chat conversation, with optional email notifications.
End-to-end encryption, secure storage, and GDPR compliance ensure your data stays protected.
Recordings are automatically deleted after 30 days for security and storage optimization.
Add the Grasshopper Capture plugin to your Crisp workspace from the Crisp marketplace.
Click "Save Settings" in the plugin configuration. No API key required - your account will be automatically created or linked to your Crisp website.
Open any chat conversation and look for the "📤 Insert Recording Link" button to verify the plugin is working.
Start using the "📤 Insert Recording Link" button in your Crisp conversations. All recordings will be automatically organized and accessible through the chat interface.
In any active chat conversation, click the "📤 Insert Recording Link" button in the plugin panel.
A secure recording link is instantly created and posted to the chat with clear instructions for your customer.
Your customer clicks the link, allows screen sharing when prompted, records their issue, and submits the recording.
The completed recording is automatically posted back to your chat conversation with a view link.
All recordings are encrypted both in transit and at rest using industry-standard encryption protocols.
Only you and your team can access recordings submitted through your links. No third-party access.
Full compliance with European data protection regulations, including right to deletion and data portability.
Recording links use cryptographically secure UUIDs and are not guessable or enumerable.
| Data Type | Retention Period | Reason |
|---|---|---|
| Screen Recordings | 30 days | Security optimization and storage management |
| Account Information | Until account deletion | Service provision and support |
| Feature | Chrome | Firefox | Safari | Edge |
|---|---|---|---|---|
| Full Screen Recording | ✅ | ✅ | ✅ | ✅ |
| Application Window | ✅ | ✅ | ✅ | ✅ |
| Browser Tab | ✅ | ✅ | ❌ | ✅ |
| Audio Capture | ✅ | ✅ | ✅ | ✅ |
| Support Channel | Response Time | Availability |
|---|---|---|
| Live Chat | < 2 minutes | Business hours (9AM-5PM PST) |
| Email Support | < 4 hours | 24/7 |
| Critical Issues | < 30 minutes | 24/7 |
Ready to transform your customer support with visual problem-solving?